Questions shops ask us.

No. Our estimators work in your existing platform through access you control, and ProAudit runs on estimates you have already written. Nothing about your workflow has to change to start.

Yes. Shops use one service or all three, and each one stands on its own. They work best together, because what ProRecovery finds teaches ProAudit and shows you what to coach your estimators on.

Our estimators work inside CCC ONE, Mitchell and Audatex.

ProAudit reads CCC ONE and Mitchell estimates today, with Audatex support in development. The supported setup is confirmed for your environment during onboarding.

Tell us about your shop on the Get Started page, or book a 45-minute call. We'll set up the right start: a five-day ProAudit evaluation, a three-claim ProEstimate trial, or a conversation about your closed files.

Send us photos of the damaged vehicle through our secure portal, and our team takes it from there. We log in to your shop's own estimating platform (CCC ONE, Mitchell or Audatex), analyze the damage, research OEM repair procedures, verify parts pricing, and build a detailed line-item estimate that lives in your system the moment we're done.

Most estimates are returned within an hour. Heavier damage, OEM procedure research and the level of teardown can extend that window, but you'll always have a clear timeline. If you have a hard deadline, tell us and we'll prioritize it.

Yours. We work right inside your shop's existing platform, through access you control. The finished estimate lives in your own system, ready for direct submission to carriers, with no exports, conversions or compatibility issues to manage.

You do. Review each estimate before it goes to the carrier, or tell us in writing to submit it for you, and that written go-ahead is your approval for that claim. Most shops start by reviewing, then let us submit once they've seen the quality we write. Either way it's your estimate, in your system, under your name.

All types of passenger vehicles, including cars, trucks, SUVs and vans, domestic and foreign, from a minor fender bender to major collision damage.

We're also happy to take on non-standard work like motorcycles, commercial vehicles and recreational vehicles. If your shop sees regular volume in a specialty we don't currently cover, we'll recruit an estimator with the right background and structure our fees accordingly.

Yes. Our estimates are formatted and documented to meet the requirements of the major carriers. We have years of experience working with adjusters and understand the processes, timelines and documentation they expect.

Yes, it's one of our core strengths. When additional damage turns up during the repair, our team prepares and submits detailed supplement documentation and handles the back-and-forth with the adjuster, so you can stay focused on the repair.

Yes. Scope is flexible, from backlog relief during a busy stretch to standing full-file coverage.

With thirty days' written notice, either way. We finish and deliver the estimates we've already accepted, then stop.

Estimate review software. You upload a written collision estimate and ProAudit checks it in seconds against your shop's rules, from a library of 460+ across 19 categories, built on OEM repair procedures and I-CAR position statements. It flags missed operations, overlooked ADAS calibrations and documentation gaps, each with the source to back it up.

They solve two different problems. ProEstimate writes the estimate for you. ProAudit is software you run on estimates that are already written, by you or anyone else, to catch missed operations before they go out. Many shops use ProEstimate to write estimates and ProAudit to double-check the ones they write in-house.

An overall score and a list of findings ranked by impact: ADAS, high, moderate, low and advisory. Every finding explains what was missed, cites the OEM or industry procedure behind it, and shows the revenue it represents. ADAS calibrations are flagged by type: static, dynamic or both. Reports export to PDF and Excel, and results roll up into analytics by estimator and location.

A Windows desktop app that links your estimating system to ProAudit. It sends estimates to ProAudit from most estimating systems. After the review, click Send to ProAudit Connect and it helps enter the changes you accepted, with their notes, back into CCC ONE. More systems are coming soon.

No. ProAudit shows what appears to be missing, with a supplement note and the sources for each finding. Your estimator decides what to add.

Some of it, and that is a good outcome, because it confirms the sheet is right. The value is in the volume: every estimate is checked against the rules set up for your shop, from a library of 460+, including the ones written at 5pm on a Friday. It is consistency, not a replacement for experience.

Yes. Rules can be turned on or off and adjusted for each location, and carrier profiles check estimates against the requirements of the DRP programs you work with.

We review your closed repair orders for missed labor, parts, materials, OEM-required procedures, ADAS and calibration needs, and documentation gaps. We validate what is genuinely owed, prepare and submit it, and manage it through to payment.

Closed repair orders. We agree which files and how far back on a first conversation about your shop.

They are removed, never submitted. Items that look owed but lack proof wait until the file supports them. We won't send your payer a weak request with your name on it.

Yes. We prepare the supported request, submit it, answer the payer's questions and follow it through to payment, and you can see its status the whole way.

You decide which closed files we can work, and you can tell us in writing to stop pursuing any file, at any time. Within those files we prepare, submit and follow up on the supported items, so your team isn't pulled back into closed work. We never agree to a settlement, release or waiver of what you're owed without your written approval, and we never seek payment for work that wasn't performed.

A representation authorization, so we can speak with payors about your recovery files, and a limited power of attorney if we deposit payments for you. Both cover recovery files only, and you can revoke them in writing.

No. Carriers decide what they pay. Recovery depends on the individual file, its documentation and the payment outcome, and finding an item doesn't guarantee additional payment.

Either side can end ProRecovery with thirty days' written notice. We open no new files. Files we've already submitted on are pursued to a close unless you tell us to stop, and then we hand you their submissions and correspondence. Our share applies to what those submitted files recover.

ProEstimate is quoted on your shop's volume. ProAudit is a monthly subscription per location. ProRecovery is a share of what is actually recovered. Book a 45-minute call and we'll put a quote together for your shop.

Up to three claims, complimentary. Three claims, not three estimates, so you can judge the whole file: the quality, the communication and the fit with your workflow.

Five days of ProAudit on your own estimates. We agree the scope on a short call first, so the evaluation fits how your shop works.

Yes: one written services agreement covers whichever services you choose, and we walk through it with you before you sign. ProAudit is a subscription. You prepay a first term, it renews for the same length until you cancel, and you can cancel any time up to the last day of a term to stop the next one. ProEstimate and ProRecovery run until either side gives thirty days' written notice. Cooperative programs such as CARS can carry their own terms.

Only if you choose a named account, and then only in our password manager. You pick one of two ways in. With a remote session, your workstation stays signed in and our estimator works in that session through a remote-access tool you control; we never receive your username, password or multi-factor codes. With a named account, you create a user in the estimator's name with only the permissions the work needs. Its password is kept in our company password manager behind multi-factor authentication, never in our software, email or chat, and is deleted when you revoke the account. We never use shared or generic accounts.

We read the estimate and build your report. The uploaded PDF is deleted as soon as the audit completes. If it can't be processed, it is held up to fourteen days so the job can be retried, then removed. A copy sent through a connected inbox is cleared on the next clean-up pass once its audit is done, or within ten days if it was never routed. The extracted line items and your report stay in your account; Section 9 of the Privacy Policy sets out how long each is kept.

Every payment runs through Stripe's secure checkout. Card details go straight to Stripe and never touch our systems.

Yes. Each account's data is kept separate from every other account, and access is limited to the people you authorize plus the small team that runs the service.

No. Our website carries no third-party advertising, tracking pixels or cross-site analytics. We do measure visits with our own first-party analytics; the data comes to us, not to an advertising or analytics company. Section 4 of the Privacy Policy describes exactly what it records.