Frequently Asked
Questions

It's simple. Send us photos of the damaged vehicle through our secure portal, and our team takes it from there. We log in to your shop's own estimating platform (CCC ONE, Mitchell, or Audatex), analyze the damage, research OEM repair procedures, verify parts pricing, and build a detailed, line-item estimate that lives in your system the moment we're done. Most estimates are returned within an hour. Heavier damage, OEM procedure research, and the level of teardown completed can extend that window, but you'll always have a clear timeline.

We work right inside your shop's existing platform (CCC ONE, Mitchell, or Audatex) using credentials you provide. The finished estimate lives in your own system, ready for direct submission to insurance carriers, with no exports, conversions, or compatibility issues to manage.

Most estimates are returned within an hour. Heavier damage, OEM procedure research, and the level of teardown completed can extend that window, but you'll always have a clear timeline. If you have a hard deadline, let us know and we'll prioritize accordingly.

We provide estimates for all types of passenger vehicles including cars, trucks, SUVs, and vans, both domestic and foreign. Whether it's a minor fender bender or major collision damage, our team has the experience to handle it. As a growing business, we're also happy to take on non-standard work like motorcycles, commercial vehicles, and recreational vehicles. If your shop sees regular volume in a specialty we don't currently cover, we'll actively recruit an estimator with the right background and structure our fees accordingly. Just reach out and let us know what you need.

Our pricing is transparent, competitive, and built to scale with your shop's volume. The more estimates you send our way, the better your per-estimate rate. And the best part? You can try us out with a free sample estimate before committing to anything. Contact us for a custom quote based on your expected volume.

Absolutely. Our estimates are formatted and documented to meet the requirements of all major insurance carriers. We have years of experience working directly with adjusters and understand the processes, timelines, and documentation standards they expect. Our goal is to get your claims approved quickly and paid in full.

Absolutely. Supplement support is one of our core strengths. When additional damage is discovered during the repair process, our team prepares and submits detailed supplement documentation. We handle the back-and-forth with insurance adjusters so you can stay focused on the repair, not the paperwork.

ProAudit is our self-serve estimate auditing software. You upload a completed collision estimate and ProAudit reviews it against OEM repair procedures, I-CAR position statements, and more than 450 make- and state-specific rules, then flags missed operations, overlooked ADAS calibrations, and other opportunities, each with the documentation to back it up. It's built to help shops catch revenue and compliance items that are easy to miss on a busy day.

They solve two different problems. Our remote estimating service writes the estimate for you: you send photos and our team builds the line-item estimate inside your platform. ProAudit is software you run on estimates that are already written, by you or anyone else, to review them for missed operations and supporting documentation. Many shops use the service to produce estimates and ProAudit to double-check the ones they write in-house.

ProAudit reads CCC ONE and Mitchell estimates today, with Audatex support on the way. If you're not sure whether your files will work, book a demo and we'll confirm with a sample of your estimates.

Each audit returns an overall score and a list of findings grouped by impact: ADAS, high, moderate, low, and advisory. Every finding explains what was missed, cites the OEM or industry procedure behind it, and shows the estimated revenue it represents. ProAudit also flags ADAS calibrations by type (static, dynamic, or both). Reports export to PDF and Excel, and results roll up into an analytics dashboard so you can track patterns over time.

You can try ProAudit free for 14 days with no credit card required, and audit as many estimates as you like during the trial. For pricing, book a demo or contact us for a quote tailored to your shop, and we'll walk you through how it works and what it costs.